Supplies
We ship our shipments with first-hand mail and parcel services, in some cases other shipping companies can be used.
Orders for stock items are delivered from us within 1 – 4 business days. Pewter, iron and wood products that are not stocked or are temporarily out of date are the delivery time 1-3 weeks. We will send you a notification by email with a suggested delivery date, if you do not agree to the delivery time, you have the right to cancel the purchase at no additional charge.
Your package will remain for 14 days from the time the package arrives at your pickup point. It is up to you as a customer to enter a valid and correct delivery address. If we get back a parcel sent to the wrong address or not collected, we will contact you at the specified email address or telephone number for further agreement. All new overhead costs such as freight are debited to the customer.
Rates
All prices on our webshop are quoted in Swedish kronor. By default, all prices including 6, 12 or 25% VAT are listed.
Shipping costs
On All Products There is a shipping fee of 60 kr when you buy between 0-599 KR, from 600 kr free shipping within Sweden. The Goods are usually sent by Postal Mail and parcel services. The Packages are usually sent with traceable package number and full insurance on your order should something happen on the way to your pickup point.
Shipping Cost abroad
All deliveries abroad will be subject to actual shipping costs and also any customs duties payable by the customer.
Untriggered Item:
In Case Of untriggered Shipment, The freight is charged round trip. A billing fee of SEK 60 will be added.
Complaint/Ångerköp/cancellation
The recipient is responsible for checking that the delivery and the products are unharmed in connection with the receipt of the package. In case of problems with packages or missing goods, a written message must be sent to our e-mail: order@dhgh.se within a reasonable time.
For complaints, regretted purchases and cancellation, please contact us by email: order@dhgh.se. In case of approved complaint/cancellation of the purchase, we will refund the amount of your order within 30 days.